Contact support
Mailbox setup pending. A verified role-based support email will be published here before launch.
Email supportTarget response time: within three business days.
What to include
- Your app version and whether you use iPhone/iPad or Android.
- A short description of what you expected and what happened.
- The scan ID shown by the app, if available.
Please do not send card photos, passwords, API keys, recovery codes, or payment information.
A scan result looks wrong
Try a sharp, evenly lit photo with the whole card visible and minimal glare. Check the selected card language, then compare more than the first candidate before confirming. You can delete an incorrect item from scan history.
Collection and history
In the MVP, collection and confirmed scan history are stored on your device, not in a ScanFolio account. Use the delete or clear actions in the app before uninstalling if you want to remove them deliberately.
Privacy or deletion request
Read the privacy policy first. To ask about a server-side operational record, include only the relevant scan ID and approximate date. We may need to verify enough information to avoid deleting the wrong record.
Subscriptions and accounts
ScanFolio has no login. Each installation has up to five free scans per day; an optional auto-renewing subscription provides unlimited scans. Buy in the app, use Restore purchases after reinstalling or changing devices, and use Manage subscription to open your store's cancellation and billing controls. The scan service verifies the store entitlement, so a completed purchase can briefly show as pending; retry after a moment. Contact support with your app version and scan ID if verification does not complete. Do not send payment details.